Refund And Returns Policy

Thank you for shopping with Briacc. We want you to love what you ordered. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be returned in the original packaging

Please note:
The following items are non-returnable:

• Final sale items
• Gift cards
• Intimates, bodysuits, or swimwear (for hygiene reasons)

Return Process

To initiate a return, please contact us at:

Email: service@briacc.com
Phone: (518) 234-8938

Please include:

• Your order number
• Reason for return
• Photos (if item is damaged or incorrect)

Once your return request is approved, we will provide return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
• We recommend using a trackable shipping method, as we are not responsible for lost returns

Refunds

Once we receive and inspect your return:

• You will be notified of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within 5–10 business days

Original shipping fees are non-refundable

Exchanges

We currently do not offer direct exchanges.
If you need a different size or style, please return your item and place a new order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

service@briacc.com

We will resolve the issue as quickly as possible at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again
2. Contact your credit card company (processing time may vary)
3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at service@briacc.com

Contact Us

Email: service@briacc.com
Phone: (518) 234-8938